Video demonstration and instructions on how to use the HSBC USA Login:

1. On your Web browser, enter this URL for personal banking customers:

2. Once you are on the homepage, you will see the red 'Log on' icon on the upper right hand side of the page. Click on this icon.

3. A small pop-up section will appear, where you will need to enter your User ID. Click 'Log on' after you have entered your User ID.

4. Next you will need to verify the password and security key. Follow the next onscreen instructions for completing your login process.



Steps to reset your HSBC USA Login credentials:

1. On your Internet browser, make sure you are on the homepage (

2. Click on the red 'Log on' button found in the upper right hand side of the homepage.

3. A pop-up window will appear. Click on the link for 'Forgot Username'.

4. You will be redirected to another page. To reset your login credentials, you will need to provider your Social Security Number, HSBC Card Number, and your PIN.

5. After you have provided the required information, click 'Continue'. Follow the next onscreen instructions to complete your password reset.


List of contact information for HSBC Customer Support:

Phone Support

Customer Service Number - 800 975 4722
En Espanol - 888.433.4722
International - 716.841.7212

Mailing Address

P.O. Box 2013
Buffalo, NY 14240